Refund Policy
Refund Policy
Please read our refund policy carefully to understand the terms and conditions regarding returns and refunds.
Important Notice
All sales are final and no refund will be issued therefore kindly check your order form properly and then proceed for the confirmation of the order.
General Refund Policy
We maintain a strict policy regarding refunds to ensure the quality and integrity of our health products. Once an order is confirmed and processed, we generally do not issue refunds. This policy is in place for several important reasons:
Product Safety
Health supplements require careful handling and storage. Once shipped, we cannot guarantee the integrity of returned products.
Rapid Processing
Our streamlined fulfillment process ensures quick delivery, but makes it difficult to halt orders once confirmed.
Quality Assurance
We maintain strict quality standards and cannot accept returns of consumable health products for safety reasons.
Exception: Unprocessed Orders
Limited Refund Scenario
If we have not processed your order and did not ship the order then we will refund your payment deducting 10% charges incurred for miscellaneous expenses. The refund will be done to the same source of receipt of the payment.
Refund Process Timeline
When a refund is eligible and approved:
Refund Request Approval
We verify that the order qualifies for refund (unprocessed/unshipped only)
Processing Fee Deduction
10% processing charges are deducted for miscellaneous expenses
Refund Initiation
Refund is processed to the original payment method
Bank Processing
5-7 working days for the amount to be credited to your bank account
Refund Calculation
Example Calculation:
Important Guidelines
When to Contact Us
Please contact us immediately in the following situations:
- You realized an error in your order immediately after placing it
- You need to change your shipping address before processing
- You have concerns about product compatibility
- You received damaged or incorrect products
- You have questions about our products before ordering
Customer Service Commitment
While our refund policy is strict, we are committed to customer satisfaction. If you have any concerns or issues with your order, our customer service team will work with you to find the best possible solution within our policy guidelines.
Questions About Refunds?
If you have any questions concerning our refund policy, please contact us:
Our customer service team is available during business hours to assist you with any questions or concerns.